Telcos & Utilities Solutions
Reimagining the Modern Storefront
Refining the Storefront Experience: Smarter, Faster, and Fully Automated
Our Storefront Transformation Solutions converge physical and digital channels, creating seamless, human-centric experiences that combine automation, personalisation, and trust. These solutions empower organisations to evolve their storefronts into fully managed, smart, connected, and service-rich environments – enabling 24/7 operations, immersive customer journeys, and enhanced operational efficiency.
Multi-Service Digital Kiosks as Strategic Touchpoints
Free up frontline staff by shifting mundane tasks – such as bill payments, prepaid top-ups, cheque processing, and account inquiries – to multifunctional self-service kiosks. These kiosks support a wide range of payment modes, including cash, cards, QR codes, cheques, and eWallets, offering 24/7 convenience. This reduces queue times, lowers operational costs, and allows staff to focus on sales, service upgrades, and complaint resolution – where human interaction truly adds value.
ESM 6000 Series
Multi-Service Digital Kiosk
The ESM 6057 represents the next evolution of retail and service-front transformation – a versatile self-service kiosk designed to enable digital payments, product sales, and customer onboarding within a single, intelligent touchpoint. Engineered through continuous R&D, it combines interactive multimedia engagement with secure, compliant transaction capabilities to serve as a sales, service, and payment hub in today’s digital storefront. From SIM card dispensing and eWallet transactions to cheque and card payments, the ESM 6057 supports a broad spectrum of use cases – empowering organisations to enhance customer experience, streamline operations, and extend reach beyond traditional counters.
Key Highlights
Large Interactive Display
Engages customers through immersive promotions, service menus, and branded content.
Card Dispensing Flexibility
Configurable 4-hopper design to issue SIM, loyalty, or gift cards, with personalisation options.
Multi-Mode Payment Support
Accepts cash, cheque, card, and eWallet payments, including DuitNow QR and major eWallets (TNG, MAE, Boost).
Palm Print and MyKad Biometric Verification
Ideal for onboarding with eKYC, enabling seamless customer verification and self-provisioning.
Cheque & Cash Acceptance
BNM-compliant cheque imaging and escrow-enabled note acceptor with a return function for cancelled transactions.
Integrated Barcode & Passport Reader
Facilitates identity verification, loyalty integration, and product interaction.
EMV & PCI Compliance
Ensures secure and certified debit and credit card transactions.
Built-in UPS Backup
Guarantees transaction completion during power interruptions.
Replace static touchpoints with dynamic QR-driven journeys
Secure identity authentication using fingerprint recognition
ESM 6000 Series
Multi-Service Cashless Kiosk
The ESM 6020 is a lightweight, cashless kiosk ideal for easy deployment, either wall-mounted or on a pedestal stand. It is a versatile self-service kiosk designed to enable digital payments, product sales, and customer onboarding within a single, intelligent touchpoint. Cost-effective and scalable, it extends service reach to customers through dealer networks or off-premise locations.
Key Highlights
Large Interactive Display
Engages customers through immersive promotions, service menus, and branded content.
Palm Print & MyKad Biometric Verification
Ideal for onboarding with eKYC, enabling seamless customer verification and self-provisioning.
Multi-Mode Payment Support
Accepts cash, cheque, card, and eWallet payments, including DuitNow QR and major eWallets (TNG, MAE, Boost).
Intelligent Remote Assistance
Supports AI avatars and remote video assistance for product support and consultative services.
EMV & PCI Compliance
Ensures secure and certified debit and credit card transactions.
Smart Service Pod
Agile and Adaptive Service Centre for the Future
The Smart Service Pod is equipped with an AI-enabled digital service kiosk that supports digital avatars and real-time remote consultative assistance for seamless banking service delivery. Acoustically designed for privacy and adaptable for both in-branch and offsite deployment, it provides agility and adaptability in today’s competitive landscape.
- Supports digital avatar for visual and voice-based user interaction
- Supports real-time remote consultative assistance
- Supports multimodal biometrics e-KYC for onboarding new products and services
- Supports card issuance and document scanning
- Supports QR and digital wallet transactions
- Supports complex onboarding for products and services with e-KYC functionality
- Supports intelligent targeted marketing
- Supports sales enablement
Digital avatar
Palm payment
Real-time remote consultative assistance