Strategic Outsourcing of Self-Service Terminal (SST) Management

Redefining Efficiency, Reliability, and Customer Experience

Elevate Customer Experience by Refocusing on Core Banking Excellence

In the landscape of reimagined branch services, outsourcing the management of self-service terminals (SSTs) has emerged as a strategic option. By leveraging our specialised expertise and market leadership in self-service technologies, banks can enhance customer experiences, reduce operational costs, and sharpen their focus on core banking services. OpenSys offers a well-established, online proactive monitoring and management platform that provides a unified management point for all SSTs and third-party service providers.

Strategic Outsourcing of Self-Service Terminal (SST) Management

Redefining Efficiency, Reliability, and Customer Experience

As banks pivot towards high-value advisory services, outsourcing SST management becomes a strategic enabler – freeing up internal resources while ensuring consistent, high-quality service delivery. OpenSys provides a complete, end-to-end managed services solution built on technology leadership, nationwide presence, and operational excellence.

Centralised Call Centre for Proactive SST Management

  • Proactive, real-time monitoring of all SSTs and subsystems
  • End-to-end incident management, from call logging to resolution closure
  • Unified dashboard view for seamless coordination with internal teams and third-party service providers
  • Real-time dashboards and reporting to ensure SLA compliance and performance insights

Nationwide Field Support with In-House Expertise

  • Strategically located support teams across urban and rural regions
  • Highly trained, in-house engineers and field technicians
  • Rapid response to minimise downtime and maintain customer satisfaction
  • Centralised command and regional operations to ensure continuity and control

Proven SST Technologies and CRM Leadership

  • Thousands of machines successfully deployed in major banks nationwide
  • Deep domain expertise in CRM/SST software, hardware, and system integration
  • Scalable architecture supporting multi-vendor devices and custom requirements

Comprehensive Scope of Services

  • Preventive and scheduled maintenance to minimize disruption
  • Cash management integration and replenishment coordination
  • Software updates, security patching, and version control
  • Parts replacement, diagnostics, and service-level analytics
  • Upgrade planning, lifecycle management, and decommissioning support

Partner with OpenSys

Outsource your SST operations to a trusted technology partner with unmatched field reach, proactive systems, and industry know-how. Empower your branches to focus on what matters most – building stronger customer relationships and driving digital growth.

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