Bank Solutions
Transforming Traditional Banking With Cutting-Edge Hardware And Software Solutions
Our innovative hardware and software solutions are designed to transform the traditional branch into a modern, digital experience, enhancing customer experiences and improving efficiency.
Self-Service Solutions as Strategic Touchpoints
As we advance into the digital age, bank branches are increasingly embracing smart automation technologies, with self-service solutions emerging as strategic touchpoints for service delivery. This shift underscores the growing importance of self-service solutions in enhancing customer experience and operational efficiency.
Horizon Series, a next-generation self-service banking platform developed through a strategic collaboration between our subsidiary, OpenSys Technologies Sdn. Bhd., and OKI Japan redefines the future of self-service banking. Horizon Series is the first cash recycling self-service banking platform designed and manufactured in Malaysia by OpenSys Technologies. Powered by the globally proven OKI RG8 Core, it guarantees accuracy, durability, and trust at the heart of every transaction.
Unlike conventional recyclers, the Horizon Series is not just about cash – it is natively designed for multi-services, where physical, digital, and AI converge. It delivers a smarter, more connected banking experience, meeting today’s needs while remaining ready for tomorrow’s transformation.
OKI Inside – Trusted Core
Powered by the proven OKI RG8 Core from Japan – renowned for accuracy and reliability – with a unified software platform ensuring full portability and compatibility.
Smarter Operations
Optimise cash handling and replenishment with recycling technology, AI-driven on-demand support, and seamless integration into branch and remote management systems.
Future-Proof Configurable Design
More than just a cash recycler, the Horizon Series is built for the convergence of physical automation, digital convenience, and AI, ensuring long-term relevance for years to come.
Engineered to Make a Difference
By combining OKI’s global engineering innovation with OpenSys’ proven solutions expertise, we deliver a technology platform built for the future – anchored in exceptional service reliability.
Multi-Services by Default
Cash recycling, cheque deposit, card dispensing, multimodal biometrics, and digital services – all in a single platform, eliminating the need for costly future add-ons or disruptive upgrades.
Personalised Customer Experience
Faster, safer, and smarter self-service transactions – empowering banks to deliver a modern, personalised customer experience that builds trust and loyalty.
OKI RG8
An Efficiency Workhorse
The OKI RG8 is the dependable workhorse that banks need to drive cost efficiency by automating routine transactions (both cash and non-cash), freeing up staff to focus on personalised customer service. Proven to reduce operational costs by more than 30%, the OKI RG8 combines innovation, reliability, and compliance to deliver superior performance and customer satisfaction.
- Fully complies with RMiT guidelines by Bank Negara Malaysia
- Superior recognition with high acceptance and supports serial number recognition
- Excellent performance with automatic jam recovery and very low jam rates
- High capacity with 5 recycle cassettes and 2 multi-purpose cassettes
- Supports ink staining for enhanced security
- Ergonomic design for ease of support and maintenance
- Flexible cassette denomination configuration
- Supports multi-host connectivity
- Supports multimodal biometrics (including palm vein scanning) for automated onboarding of products and services
Dispense and deposit cash
Biometrics palm vein scanner
Multi-denomination handling
Ink-staining support
Multi-Function Sidecar
Expanding Business Services
The Multi-Function Sidecar transforms the OKI RG8 into a strategic, multi-purpose touchpoint with expanded service capabilities such as onboarding new customers, issuing cards, and processing cheque deposits.
- Low maintenance – no CPU or OS required
- Unlocks new business opportunities through end-to-end onboarding for new account openings, complete with debit or credit card issuance
- Flexible configuration with card dispenser and/or cheque scanner combinations
- Card dispenser available with 2 or 4 hoppers as options
- Proven cheque scanner with auto-feed, auto-alignment, double-feed detection, and programmable endorser for UID printing
- Supports straight-through processing and co-existence with existing back-end cheque processing systems
Dispense and deposit cash
Card dispenser
Smart CRM
Digital Transformation
Smart CRM is the transformative software that merges the convenience of digital channels with the secure service delivery of physical banking, creating a new level of customer experience. Transactions can be initiated directly from mobile banking apps, enabling cardless, contactless, and paperless transactions.
- Modern web-based UI and UX for consistent branding and a seamless digital experience
- Transactions can be initiated from mobile banking apps
- Complex transactions can be pre-staged on mobile apps and fulfilled at the CRM
- Supports digital receipts
- Supports QR and digital wallet transactions
- Supports complex onboarding for products and services with e-KYC functionality
- Supports intelligent targeted marketing
- Supports sales enablement
Contactless transactions via mobile
Targeted marketing
Smart Service Pod
Agile and Adaptive Service Centre for the Future
The Smart Service Pod is equipped with an AI-enabled digital service kiosk that supports digital avatars and real-time remote consultative assistance for seamless banking service delivery. Acoustically designed for privacy and adaptable for both in-branch and offsite deployment, it provides agility and adaptability in today’s competitive landscape.
- Supports digital avatar for visual and voice-based user interaction
- Supports real-time remote consultative assistance
- Supports multimodal biometrics e-KYC for onboarding new products and services
- Supports card issuance and document scanning
- Supports QR and digital wallet transactions
- Supports complex onboarding for products and services with e-KYC functionality
- Supports intelligent targeted marketing
- Supports sales enablement
Digital avatar
Biometrics e-KYC
Palm payment
Real-time remote consultative assistance