Telcos & Utilities Solutions
Reimagining the Modern Storefront
Refining the Storefront Experience: Smarter, Faster, and Fully Automated
Our Storefront Transformation Solutions converge physical and digital channels, creating seamless, human-centric experiences that combine automation, personalisation, and trust. These solutions empower organisations to evolve their storefronts into fully managed, smart, connected, and service-rich environments – enabling 24/7 operations, immersive customer journeys, and enhanced operational efficiency.
Enterprise Management Solutions
Enterprise Management Solutions (EMS) are critical for organisations aiming to optimise operations, enhance efficiency, and ensure seamless management of resources. EMS plays a pivotal role in streamlining processes, reducing risks, and improving customer satisfaction. Our Intelligent Manager of Terminals (IMOT) – for the monitoring of self-service machines and branch systems – and Smart Cash Management – for the monitoring and management of cash positions across all cash points – are particularly transformative. For any transformative solution to be effective, there must be seamless and robust integration with legacy back-end systems. Our EMS provides a common Host Integration API gateway, proven through successful integration with a wide variety of host systems. For operational management efficiency, a comprehensive Web Inquiry and Report System is also available.
Intelligent Manager of Terminals (IMOT)
Transforming Operations with Intelligent Monitoring
Managing self-service terminals has become increasingly complex, with rising demands for uptime from vendors, providers, and branch staff. A siloed, task-focused approach is no longer sufficient. IMOT is an automated, unified, event-driven monitoring system that leverages IoT for real-time status tracking, performance monitoring, and reporting.
- Dashboard view providing a holistic, unified overview of the entire fleet
- Event-driven automatic ticketing system
- Supports multi-vendor terminals
- Performance monitoring by terminals, vendors, and service providers
- Supports call management system interfaces to facilitate collaboration between service providers
- Automated task tracking with complete ticket history
- Remote terminal management and control
- Notification by email, SMS and Mobile app
Software Manager
Effective Channel Management
Ensuring the timely distribution of software, marketing and promotional screens, and configuration updates is crucial to enhancing customer experience and strengthening brand image. It also complements an organisation’s promotional campaigns.
Efficient Deployment
Enables remote deployment of new applications and OS patches, saving time and resources. Components can be scheduled and activated by kiosk, by region, or according to seasonal requirements.
Stability
Proven reliability ensures minimal disruptions to kiosk operations.
Scalability
Easily scales to accommodate growing kiosk networks without compromising performance.
Security
Manages deployments and updates within a secure, encrypted environment accessible only to authorised personnel.
Reduced Downtime
Minimises kiosk downtime by scheduling deployments during off-peak hours, avoiding interruptions to critical operations.
Web Inquiry and Report System
Enhancing Operational Management Decisions
Tailored Solutions
Benefit from our highly customisable reporting application, allowing organisations to receive reports in multiple formats, perfectly suited to their specific needs and preferences.
Scalability & Flexibility
Scale seamlessly to accommodate evolving reporting requirements and business growth, ensuring continued support and performance.
Operational Support
Provides quick and efficient identification of discrepancies, reconciliation of accounts, and the maintenance of daily financial integrity.
Data Security
Ensures data security throughout report generation and delivery by adhering to industry standards and compliance regulations. Implements robust encryption and secure delivery mechanisms to ensure sensitive information remains protected, maintaining confidentiality and integrity.
Host Integration API Gateway
Simplifying Integration with Legacy Systems
Proven Performance
Benefit from a mature and stable system with years of successful operations across multiple organisations – ensuring reliability and trustworthiness in every transaction.
Cost Savings
Avoid unnecessary redevelopment costs, as all system infrastructures are already in place. By leveraging existing infrastructure, organisations can optimise resource allocation and focus investments on innovation and strategic initiatives, leading to significant cost savings.
System Stability
With a mature and reliable system in place, organisations can confidently focus on customer needs and enhancing product and service delivery, ensuring a seamless and satisfying experience for their customers.
Smart Cash Management System
Optimise Operations with Intelligence and Foresight
With the automation of cash points via CRM and TCR, branch cash positions and daily cash needs can be accurately managed and forecasted through the Smart Cash Management System, powered by AI-driven data analytics.
- Supports complete daily cash services – ordering, delivery, collection, and replenishment
- AI and ML-driven cash forecasting with visual representations of projected inflows and outflows
- Tracks cash movements and identifies potential shortages or surpluses
- Dashboard view offering real-time, consolidated insight into cash positions and cash flow forecasts
- Billing, invoicing, and SLA management
- Asset management
- Help desk and dispute management