It’s one thing to get the right hardware and the right software. It is something else altogether to maintain them. After sales support is a big headache for many companies across most industries. Why?
‘Sell first, talk later’ is a mantra for most companies. This means that support is immediately a secondary concern. After all, you’ve already paid for the product – what can you do now? And worse, what if the sellers are merely middlemen with no knowledge or infrastructure to help you?
OpenSys was built on knowing what we’re doing. From the early days of software development and hardware sales, the accompanying infrastructure has been ever present. As we grew as a company and revenue streams changed, so have our infrastructure to support our customers.
Today, our customers rightly expect end to end service. They cannot afford to have downtime!
Data Centre and DR management
Service provider management
Systems installation, capacity planning and fine-tuning
Trouble shooting and system recovery
Installation, configuration and site preparation
Online System monitoring
FLM and SLM coordination
Dispatch of consumables and parts
Localization of solutions