Career

Customer Service Operation – Call Centre / Call Coordinator / Call Despatcher / buySolar

Responsibilities:

• Answer customers’ calls in timely, empathetic, courteous and professional manner.
• Answer customer inquiries by addressing inquiries over email, phone calls, social media & WhatsApp.
• Enter new customer information into system and update existing customer information.
• Daily monitor and update customer Online Monitoring Data.
• Follow-up customer calls according to the Operation Plan.
• Communicate with internal team and external partners to support the customers.
• Active action on timely manner for all email correspondences to both external, internal customers and partners.
• Monitor Customer machine performance.
• Create calls and update machine status.
• Reply internal and external email.
• Work independently and together with others in a team.
• Handling dispute task example cash balancing checking, cash monitoring and cash discrepancy.
• Comfortable talking to customer and help to assist customer and supplier.
• Call arrangement for engineer and supplier to support daily job

Requirements:

• Candidate should possess SPM Certificate or higher.
• Good oral/written communication skills in Bahasa Malaysia and English.
• May have to work shifts
• Familiar with MS Office applications.
• Applicants should be Malaysian citizens.

Qualified candidates are invited to submit their application together with a comprehensive resume to This email address is being protected from spambots. You need JavaScript enabled to view it.